Below is some of the answers to our most common questions.
Can’t find the answer your looking for? please contact us
Do you offer a trial?
Yes, you can trial Newsletter Sender for 30 days, you can send yourself as many preview emails as you like but are restricted to 10 send credits, get instant setup Signup Now
I am an agency, can I use Newsletter Sender to send emails on behalf of our clients?
The standard account is for end users only, if you are an agency or reseller then you will need to apply for an agency license, contact us for more details.
Where can I find more help?
There is a comprehensive help centre within your Newsletter Sender account, you can also download the express user manual and advanced user manual
Can I view and pay invoices online?
yes, as soon as you make your first credit purchase you will receive login details to our online accounts system where you can view past invoices, amend contact details and order additional services, you should login at http://clients.emailmarketingco.com
What if my clients are unable to read html emails?
The campaigns can be sent out in multi-part, html and text, this allows the recipients mail box the choice of which version to show.
If we use our own data how do we know it is safe with you?
Email Marketing Solutions Ltd is fully compliant with the data protection act and goes to great lengths to protect all data entrusted to us.
What reporting will we get from a campaign?
A report will be supplied detailing the open rates, links clicked (pointing out the most popular), unsubscribe requests, bounce and if applicable forwarding stats.
How long would it take to set up and send out a campaign?
Approx 2-5 days after receipt of your database and creative.
I have an email list but no creative, can you design an email template for us?
Yes, see our Custom Template Design page for details or give us a call on
0844 35 77 111.
What is E-marketing? And how can it help my business.
E-marketing is electronic mail (email) and is a very powerful marketing tool which allows you to offer your latest products and/or services to your customers. Used correctly the return on your investment can far exceed that of a traditional snail mail.
Can I send to a list I purchased?
We have a very strict anti-spam policy, our system can only be used for opt-in email marketing, if the list you have purchased has backup data proving the subscriber has opted in then it may be acceptable, please contact our sales team to discuss any concerns you may have.
I noticed on the footer of the emails I send there is a Newsletter Sender logo, can this be removed?
Yes but there is a charge, contact sales for further details.
Can you design a template for me?
Yes, see custom template design
Can I upload my own creative or do I have to use yours?
You can either upload your own creative or select from over 100 pre designed template.
Is our data safe?
Yes your data is very safe, our servers use stringent firewalls, we are also a registered data controller with the ICO, registration number PZ1876845
I haven’t got time to upload my data and add a template, can you do this for me?
Yes, we also offer an assisted setup service, click here for full details
What support is provided?
We offer e-mail support 7 days a week, there are many help files and an end user guide that can be downloaded, we also offer telephone training sessions, please contact sales to discuss this.
Is there a monthly subscription?
No, this is a pay as you go service, you only pay for the credits you order.
Can I purchase larger amounts of send credits than advertised?
Yes, please contact sales to discuss your requirements
Is there a minimum commitment or contract?
No, there is no contract and no minimum commitment
Do you supply email addresses?
No we don’t, we give you the ability to send emails to your prospects and clients.
Can I get a refund on unused credits?
Credit purchases are final, we do not offer partial refunds
Do the send credits expire?
The send credits last for 12 months from day of purchase
Is there a setup charge?
No, unless you want to order one of our managed services then you only pay for the send credits
How quickly will it take for the credits to be added to my account?
If you pay online with a credit/debit card it is normally within half an hour, some larger orders will need to be approved first but this is normally done within the hour, if you pay by cheque/BACs then the credits will be added once cleared payment is received.
How do I order extra credits?
You can order online with a credit/debit/card or you can phone us on 0844 35 77 111.
What is a send credit?
A send credit represents 1 sent email.
